Mubdie Ltd — Terms of Service

Last updated: November 19, 2025
Company: Mubdie Ltd (UK Reg. No. 16516230) — operator of mubdie.net
Contact (legal & data requests): datarequests@mubdie.net
DMCA / copyright: dmca@mubdie.net
Abuse and security: abuse@mubdie.net
Billing & support: support@mubdie.net

1. Agreement, scope and order of precedence

1.1 These Terms of Service (“Terms”) form a legally binding agreement between you (“Customer”, “you”) and Mubdie Ltd (“Mubdie”, “we”, “us”, “our”). They apply to your access to and use of Mubdie’s websites, products, hosting, software, services and platforms (collectively, the “Services”).
1.2 An “Order” (order confirmation, invoice, welcome email) identifying the Services, fees, Term and any Minimum Term supplements these Terms and prevails to the extent of any inconsistency. Documents incorporated by reference (for example the Data Processing Addendum, Service Level Agreement, Acceptable Use Policy and Refund Schedule) form a single agreement with these Terms.

2. Definitions

• “Customer Content”: all data, files, websites, text, images, audio, video, code and other materials uploaded, stored, processed or transmitted by Customer using the Services.
• “Mubdie Content”: Mubdie’s proprietary software, templates, documentation and interfaces.
• “Third‑Party Assets”: software, themes, plugins, data or services supplied or licensed by third parties and used in provisioning Services.
• “Initial Term”, “Minimum Term”, “Renewal Period”: periods specified in the Order.

3. Eligibility, registration and account security

3.1 Eligibility: you must be at least 18 years old and legally capable of entering contracts under applicable law. If you register on behalf of an organisation you warrant you have authority to bind that organisation.
3.2 Registration data: you will provide accurate, current and complete registration, billing and contact information and update it within seven (7) days of change.
3.3 Account security: you are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must enable multi‑factor authentication where offered. Notify us immediately of any unauthorised use. Mubdie may require additional verification for sensitive requests (cancellation, domain transfers).
3.4 Dedicated servers: Mubdie may reset credentials for security audits. Dedicated servers are not covered by Mubdie’s standard backup services unless specified in the Order.

4. Provision and modification of Services

4.1 Provision: Mubdie will deliver Services in accordance with the Order and applicable documentation. Delivery timelines are estimates; Mubdie uses commercially reasonable efforts to meet dates.
4.2 Modifications: Mubdie may enhance, modify, deprecate or discontinue features or Services. Material adverse changes will be notified at least thirty (30) days in advance; non‑material changes will be notified at least fourteen (14) days prior to effect. If you do not accept a material change you may terminate the affected Service during the notice period and receive any applicable refund under the Refund Schedule.
4.3 Third‑party dependencies: Services may rely on Third‑Party Assets. Mubdie is not liable for changes, discontinuations or failures of third‑party components.

5. Fees, taxes and billing

5.1 Fees: you will pay the fees and charges set out in the Order (the “Fees”). All Fees are non‑refundable except as expressly stated in the Refund Schedule.
5.2 Billing and payment: Fees are invoiced and payable in advance for the selected billing period. By placing an Order you authorise Mubdie to charge the payment method on file for Fees and applicable taxes. Mubdie may bill up to fourteen (14) days prior to renewal unless the Order states otherwise.
5.3 Taxes: Fees are exclusive of applicable taxes, duties and similar charges. You are responsible for payment of all such amounts unless you provide valid tax exemption documentation. Mubdie will collect and remit taxes where required by law.
5.4 Currency and GCC customers: Mubdie’s base currency is GBP. Pricing may be displayed in local currencies for convenience; refunds are processed in the invoiced currency. For customers in the Gulf region, sales and VAT/GST treatment follows the billing country’s rules; consult your tax advisor for local obligations.
5.5 Disputes: you must notify Mubdie of disputed charges within ninety (90) days of the charge date. Mubdie may suspend services during dispute resolution for fraud prevention.

6. Term, renewal and cancellation

6.1 Term: the Agreement Term comprises the Initial Term, any Minimum Term and Renewal Periods specified in the Order.
6.2 Automatic renewal: Services renew automatically for the Renewal Period unless cancelled prior to the renewal charge. Opt‑out must be completed at least sixteen (16) calendar days before the end of the then‑current Term. Mubdie will send renewal notices per the Order.
6.3 Cancellation by Customer: you may cancel via the account dashboard, by submitting a cancellation ticket, or by calling support. Cancellation is effective when Mubdie sends confirmation to the account email; you remain liable for Fees accrued through the effective cancellation date.
6.4 Termination by Mubdie: Mubdie may suspend or terminate Services immediately for non‑payment, material breach, illegal activity, abuse, or if continued provision would expose Mubdie to liability. No refund is payable where termination results from your breach.
6.5 Data deletion: on termination Mubdie will disable access and may delete Customer Content after the retention period specified in the Order or Data Retention Policy. It is your responsibility to maintain backups.

7. Refunds, early termination and abandonment

7.1 Refund Schedule: Mubdie’s 30‑day Money‑Back Guarantee applies only to Services expressly marked in the Order. Refundable items, exclusions and currency rules are detailed in the Refund Schedule incorporated by reference.
7.2 Non‑refundable items: domain registration fees, third‑party license fees, premium services, setup fees and certain add‑ons are non‑refundable as specified in the Refund Schedule.
7.3 Early termination fee: if you terminate during a committed Minimum Term Mubdie may charge an early termination fee equal to the Fees due for the remaining whole months of the Minimum Term or the amount stated in the Order, as applicable.
7.4 Project abandonment: if you fail to respond or provide required materials for two (2) months or longer despite reasonable attempts by Mubdie, Mubdie may deem the project abandoned and cease work without refund.

8. Acceptable use, content takedown and abuse handling

8.1 Acceptable Use Policy: Customer must use Services lawfully and must not engage in prohibited activities set out in the Acceptable Use Policy (AUP). The AUP is incorporated by reference and published at mubdie.net/legal.
8.2 Investigations and takedowns: Mubdie may investigate alleged violations and take remedial actions including content removal, suspension or termination. For alleged copyright infringement Mubdie follows the takedown/counter‑notice procedures set out in our copyright policy; for other legal process Mubdie follows its Data Request Policy.
8.3 Reporting abuse: report security incidents and abuse to abuse@mubdie.net. Mubdie will acknowledge receipt and proceed per internal abuse handling timelines. Emergency requests (imminent threat to life) will be prioritised and responded to in accordance with applicable law and the Data Request Policy.

9. Customer Content, licenses and responsibilities

9.1 Ownership: Customer retains all rights, title and interest in Customer Content.
9.2 Service licence: by using the Services you grant Mubdie a worldwide, non‑exclusive, royalty‑free licence to host, copy, store, transmit, display and back up Customer Content as necessary to provide the Services.
9.3 Warranties: you warrant that you own or are authorised to use Customer Content and that use and hosting of such content does not infringe third‑party rights or violate laws.
9.4 Removal: Mubdie may remove Customer Content if it violates these Terms, the AUP, or applicable law. Mubdie is not required to monitor content but may do so.

10. Third‑party assets, marketplace and Automattic/YouTube integrations

10.1 Third‑Party Assets: Third‑Party Assets are provided under their own licences. Mubdie will disclose in the Order any non‑transferable Third‑Party Assets and any fees required for transfer.
10.2 Marketplace items: purchases from the Mubdie Marketplace are subject to the seller’s terms. Mubdie is not responsible for seller support beyond facilitating the transaction.
10.3 Automattic and YouTube: use of Automattic products, Jetpack or YouTube API Services is subject to the respective third‑party terms and privacy policies. You accept those terms by using such integrations.

11. Backups, retention and data deletion

11.1 Customer responsibility: you must maintain your own backups of Customer Content unless a backup service is contracted.
11.2 Mubdie backups: Mubdie may maintain backups for operational purposes but is not obliged to do so for all accounts. Backup retention windows and restore procedures are set in the Order or backup addendum. Restoration may incur fees.
11.3 Deletion timelines: on termination Mubdie will retain Customer Content for the period stated in the Data Retention Policy (default: 30 days for shared hosting; special terms for VPS/dedicated may apply) before permanent deletion.

12. Data protection, DPA and security incidents

12.1 Roles: unless otherwise agreed in writing, Customer is the data controller and Mubdie acts as processor for Customer Content containing personal data. Processing details are set out in Mubdie’s Data Processing Addendum (DPA). The DPA is incorporated by reference.
12.2 Transfers and safeguards: for cross‑border transfers Mubdie implements appropriate safeguards (UK SCCs, UK‑approved transfer mechanisms or other lawful bases) as required by UK‑GDPR and relevant law.
12.3 Security incidents: Mubdie will notify Customer without undue delay and, where practicable, within seventy‑two (72) hours after becoming aware of a personal data breach affecting Customer Content, providing details of the breach and mitigation steps in accordance with the DPA.
12.4 Data subject assistance: Mubdie will assist Customer with lawful and reasonable requests to facilitate data subject rights (access, rectification, erasure) as set out in the DPA.

13. Service levels, maintenance and remedies

13.1 SLA: Service specific uptime targets, maintenance windows, monitoring and credits are defined in the Service Level Agreement (SLA) attached to or referenced by the Order. The SLA describes the exclusions, measurement method and claim procedure.
13.2 Credits are Customer’s sole and exclusive remedy for Service unavailability except as otherwise agreed in writing. Mubdie’s total liability for SLA credits is capped as stated in the SLA.

14. Warranties and disclaimers

14.1 Limited warranty: Mubdie warrants that it will perform Services materially in accordance with the Order and documentation with reasonable skill and care. Mubdie’s sole liability for breach of this warranty is to re‑perform the defective Services or, at Mubdie’s option, provide a refund proportionate to the affected Services.
14.2 Disclaimer: except for the limited warranty in 14.1, Services are provided “as is” and “as available”. Mubdie disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non‑infringement.

15. Limitation of liability

15.1 Exclusion of indirect damages: to the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or exemplary damages (including lost profits, loss of data or business interruption).
15.2 Aggregate cap: Mubdie’s aggregate liability for direct damages arising from or related to these Terms shall not exceed the Fees paid by Customer to Mubdie under the applicable Order in the twelve (12) months preceding the event giving rise to the claim, except for liability resulting from Mubdie’s gross negligence, willful misconduct, or breaches of data protection obligations which are not so limited.
15.3 Statute of limitations: claims must be brought within twelve (12) months from the date the cause of action arose, except where a longer period is required by applicable law.

16. Indemnity

16.1 Customer indemnity: you will indemnify, defend and hold Mubdie and its officers, directors, employees and agents harmless from third‑party claims arising out of (a) Customer Content; (b) your breach of these Terms; or (c) your negligent or unlawful use of the Services, subject to the indemnity procedure in 16.2.
16.2 Procedure: the indemnified party will promptly notify the indemnifying party, allow the indemnifying party to control defence and settlement (provided no settlement imposes obligations on the indemnified party without its consent), and reasonably cooperate at the indemnifying party’s expense.

17. Suspension, investigation and termination rights

17.1 Suspension: Mubdie may suspend Services pending investigation where there is a reasonable belief of a security incident, legal obligation, abuse or non‑payment. Mubdie will use reasonable efforts to notify Customer unless prohibited by law or risk of harm.
17.2 Preservation: Mubdie may impose temporary restrictions to preserve evidence or to comply with legal process.

18. Governing law and dispute resolution

18.1 Governing law: these Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any dispute, except where the Order states a different governing law for specific products by written agreement.
18.2 Alternative dispute resolution: parties may agree in writing to arbitration or other ADR mechanisms for specific Orders; such agreement will override clause 18.1 for that Order only.

19. Changes to these Terms

19.1 Amendment: Mubdie may change these Terms. Material changes will be notified at least thirty (30) days in advance and non‑material changes will be notified at least fourteen (14) days before effect. Continued use after the effective date constitutes acceptance. Mubdie will publish a version history and effective date on mubdie.net/legal.

20. Miscellaneous

20.1 Assignment: you may not assign these Terms without Mubdie’s prior written consent. Mubdie may assign or novate these Terms in connection with a corporate reorganisation, sale or transfer.
20.2 Entire agreement: these Terms together with the Order and incorporated policies constitute the entire agreement between the parties.
20.3 Severability and waiver: invalid provisions will be severed and remaining provisions enforced. No waiver is effective unless in writing.
20.4 Force majeure: neither party is liable for delays caused by events beyond reasonable control (excluding payment obligations).

21. Contact and notices

Notices required by law should be sent to Mubdie Ltd at legal@mubdie.net or to the address shown in the Order. For general support and billing use support@mubdie.net; for abuse/security use abuse@mubdie.net; for legal process and data requests use datarequests@mubdie.net.

22. Annexes and referenced documents (available at mubdie.net/legal)

• Data Processing Addendum (DPA) — UK‑GDPR compatible, includes incident notification and transfer safeguards.
• Service Level Agreement (SLA) — product specific.
• Acceptable Use Policy (AUP) — prohibited activities and enforcement procedures.
• Refund Schedule — eligible refunds, non‑refundable items and currency rules.
• Domain Annex — WHOIS, domain transfers and privacy/proxy rules.
• Copyright / Takedown Procedure — takedown and counter‑notice process.

Customer checkout line (short for UI) “I confirm I have read and accept the Mubdie Ltd Terms of Service and Privacy Notice (effective: 2025‑11‑19). I authorise automatic renewal and billing unless I cancel at least 16 days before renewal.”