Refund Policy

Last updated: November 19, 2025
Applies to: Mubdie Ltd (UK Reg. No. 16516230) services sold via mubdie.net and official Mubdie sales channels. This Policy is incorporated into and governed by the Mubdie Terms of Service.

Quick summary

• Eligible hosting plans: 30‑day money‑back guarantee from the service start date for eligible Shared, VPS and Dedicated hosting plans as stated at purchase.
• Non‑eligible items: domains, third‑party licenses, premium add‑ons, setup fees, transfers and services where work has already commenced (see exclusions).
• How to request: submit a refund request via your account dashboard or a billing support ticket within the stated timeframe. Refunds are processed in the invoiced currency and typically issued within 30 days after approval.

1. Scope and applicability

This Refund Policy explains which Mubdie products and services qualify for refunds, the timelines and conditions that apply, and how to request a refund. It applies only to purchases made from Mubdie Ltd and to the Services and fees shown in your Order. If your Order or promotion contains product‑specific refund terms, those terms control for that purchase.

2. Eligible refunds (30‑day money‑back guarantee)

• Core hosting plans that explicitly state a 30‑day money‑back guarantee in the Order are eligible for a full refund of the hosting fees if you cancel within 30 days of the service start date.
• Eligibility requires that you: (a) request cancellation and refund within 30 days of the service start date; (b) comply with the cancellation procedure in Section 6; and (c) not have materially breached the Terms of Service or Acceptable Use Policy.
• If an eligible Order includes bundled items (for example, one free domain with an annual plan), the refund may be reduced by the regular, non‑promotional cost of the bundled item(s) as disclosed in the Order.

3. Non‑refundable items and services

The following items are non‑refundable unless the Order expressly says otherwise:

• Domain registration fees and domain renewals (including promotional/free domains where the Order reduces the refund by domain cost).
• Third‑party software licenses, marketplace purchases, premium themes/plugins, and services sold by third parties.
• Professional services, migrations or transfers once work has commenced (Website Transfer, design work, managed services) beyond any trial or pre‑work refund terms posted in the Order.
• Setup, provisioning, and one‑time administrative fees shown in the Order.
• Paid add‑ons (security, backups, managed updates) and marketing credits once provisioned or used.
• Refunds for payments made by certain non‑card methods may be restricted as stated in the Order (e.g., payment processors or currency constraints).

4. Partial refunds and proration

• If you cancel an eligible recurring subscription within the refund window, Mubdie will refund the prepaid hosting fee for the eligible portion of that plan per the Order and this Policy, subject to any non‑refundable components.
• Outside the 30‑day window, refunds are not normally provided. Where Mubdie offers a pro rata refund for exceptional circumstances, the amount will be at Mubdie’s discretion and processed in accordance with Section 7.

5. Chargebacks and disputes

• If you believe a charge is incorrect, contact Mubdie’s billing team first via your dashboard or billing support so we can resolve the issue.
• Initiating a chargeback with your card issuer without first contacting Mubdie may result in account suspension and additional administrative fees; Mubdie reserves the right to charge a reasonable administrative fee to cover chargeback handling (see Order for the exact fee).
• In the event of a chargeback claim, Mubdie may provide evidence to the card network and issuer. If a chargeback is reversed in your favor by the issuer, Mubdie will follow the issuer’s determination.

6. How to request a refund

1. Log in to your Mubdie account and open a billing refund request via the dashboard OR submit a billing support ticket with: (a) your Account ID, (b) Order number or invoice number, (c) reason for refund, and (d) date of purchase.
2. If you cannot access your account, email billing support at support@mubdie.net from the account email address and include the details above.
3. Mubdie will acknowledge receipt within a commercially reasonable time and may request additional information to verify identity and eligibility.
4. Approved refunds are processed to the original payment method unless otherwise agreed in writing.

7. Timing and currency

• Refunds are processed in the currency in which the original purchase was invoiced. Displayed local currency conversions in the UI are for convenience only; the invoiced currency controls the refund amount.
• Once approved, refunds are typically returned to the original payment method within 30 calendar days; the exact timing depends on your bank or payment provider. Mubdie is not responsible for exchange rate differences, fees or delays applied by banks or payment processors.
• For purchases made with credit card disputes or chargebacks, Mubdie may process refunds only after the dispute is resolved and in accordance with issuer rules.

8. Examples (common scenarios)

• Example A — Annual shared hosting purchased and cancelled on day 10: eligible for a 30‑day Money‑Back full refund of hosting fees, less any non‑refundable bundled domain cost disclosed at purchase.
• Example B — Website transfer ordered and migration work commenced: full refund not available once migration work has started; partial refund may be offered at Mubdie’s discretion if work is halted early and documented.
• Example C — Premium theme purchased through Mubdie Marketplace: non‑refundable through Mubdie; contact the theme seller per marketplace terms.

9. Special cases and exceptions

• Promotions: promotional, deeply discounted or trial plans may have specific refund limits set in the Order; those terms control.
• Fraud or abuse: if an Order is suspended or terminated for policy violations or fraud, refunds are generally not available.
• Regulatory rights: if local consumer protection laws provide stronger rights than this Policy, those statutory rights apply.

10. Cross‑references

• See the Mubdie Terms of Service for: cancellation timing, automatic renewal rules, Minimum Term consequences, and liability limitations.
• See the Refund Schedule annex (if referenced in your Order) for product‑level refund matrices and exceptions.
• See the Data Processing Addendum (DPA) for data retention rules that may affect data recovery after cancellation.

11. Contact and escalation

• Billing support (refunds & disputes): support@mubdie.net — include Account ID and Order/Invoice number.
• If your refund request is not resolved within 14 calendar days after submission, escalate to billing‑escalations@mubdie.net with full case details.

12. Change log and versions

• Effective November 19, 2025 — published revised Refund Policy aligned with Mubdie Ltd terms.
• Prior versions and material changes will be recorded at mubdie.net/legal/version-history.

If you want I will:

• Publish a short one‑line checkout disclosure text and the exact WHMCS checkbox label that references this Refund Policy; and
• Produce a concise Arabic translation (client‑facing) of this Refund Policy for your Gulf customers.